For your safety

travelling safely

our measures for your safety

We are convinced: safety and well-being do not exclude each other. Cleanliness and hygiene are less a challenge for us than a standard.

If you wish, your room can also be additionally ozonated. In this case, please let us know a few days before your arrival.


For the latest information on the situation in South Tyrol and on arrival and return travel, please click here. 

https://www.suedtirol.info/en/information/coronavirus

 

Details and information about our cancellation conditions can be found below.


The Wiesenhof Hotel is accessible only for hotel guests. We have no public restaurants and cafés and do not offer day spa.

 

 

arrival


When checking in, we will ask for the EU Green Pass certificate (vaccination certificate, recovery certificate not older than 6 months or negative Antigen-Test (max. 48 hours).

 
Please inform yourself about the conditions for the way back home.

dining safely

The Wiesenhof Hotel is open only to hotel guests, there is no public restaurant or café service. For the duration of your stay, we will reserve a table for you in our dining room. Nevertheless, you are of course welcome to have breakfast on the terrace in the morning. Most of the dishes are served at the table. The members of our service staff wear mouth-nose protection. In Italy, 3G is compulsory for staff.

We are very happy with our new large buffet room. It allows us to continue to offer all the beautiful, lovingly stocked buffets that our guests love so much. So far our guests have all been wonderful. The simple rule: "We all go to the buffet with mouth-nose protection and freshly disinfected hands" has worked out very well.

Sitting at the table, you do not need a mouth-nose protection. In all other common areas, it is obligatory to cover your mouth AND nose. Please always keep a sufficient distance to other guests and to the staff.

wellbeeing and relax

Indoor pool, sauna area and fitness room are accessible only with Green Pass.  No masks are needed for sauna and pool area. We make sure that there are always only so many guests in the sauna area that it is easy to keep the distance. Therefore, we ask you to arrange an appointment for the desired sauna time at the reception.  Please respect maximum number of people and keep sufficient distance to other guests.


Massages and cosmetic treatments can be booked at any time. Our masseuses work with mouth-nose protection and Green Pass. Our wellness area is reserved exclusively for our hotel guests (no day spa).

in the surroundings

Lots of fresh air, gardens, forests, mountains - the Merano region offers endless opportunities to spend time outdoors and take a deep breath. If you want to be by yourself, ask the ladies at the reception for secret hiking tips :-)


Or you can borrow one of our city- or mountainbikes or (during the summer season) an e-bike and explore our beautiful countryside on the well-developed network of cycle paths.

The restaurants in South Tyrol are open.
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Public transport will operate as usual, but only with 80% of its capacity. With your South Tyrol GuestPass you will continue to travel free of charge by bus and train. Wearing an FFP2 mask is reccomended on public transport and in shops.

Covid-19 cancellation policy:

Cancellation policy for bookings with arrival between 26.12.2021 and 06.01.2022:

---> Cancellations up to 14 days before the day of arrival: free of charge
---> Cancellation less than 14 days before arrival or early departure: 70% of the total amount.

---> Should you be unable to travel because the borders are closed, this would be considered "force majeure" = no cancellation fee


For all other periods applies our standard cancellation policy.

 

Unique holiday moments in the Wiesenhof.

To the Hotel Coupons