For your safety

We are ready

Our measures for your safety

Cleanliness has always been our top priority. In addition to thorough cleaning, all floors, surfaces and objects are now regularly disinfected.

In order to ensure that the high hygiene and safety standards are maintained in every area of the hotel, the recommendations of international experts have been implemented and the employees have been trained accordingly.

Secure arrival

  • Before your arrival you will receive an e-mail with the option of digital check-in. You will see: it is easy, fast and very comfortable! 
  • Before your arrival your room key will be cleaned and disinfected 
  • Dispensers for contactless hand disinfection are available in the reception area, at the entrance to the dining room and in the toilets.

Secure living

  • the rooms are disinfected at each departure

  • Objects that cannot be disinfected regularly have been removed.

Secure dining

  • There is no distance rule for guests who live in the same room or live in the same household. You don't have to wear a face mask at the table.
  • We do not want to deprive you of our beautiful buffets. Two simple rules ensure your safety:

              ♥  All our guests go to the buffet with mouth-nose protection
              ♥  and comply with the distance rules

  • On request and for an extra charge you can also enjoy your breakfast on your balcony.

Secure relaxing

  • Our large garden, the garden terrace and the park offer a lot of space to relax and unwind.

  • Massages and body treatments are possible. Advanced booking is recommended.

  • Indoor and outdoor pools as well as saunas are open.

 

Covid-19 cancellation policy:

Due to Covid19 we chave changed our cancellation policy:


for bookings with arrival within 31.08.2020

---> Cancellations up to 7 days prior to the arrival date: free of charge
---> Cancellation less than 7 days prior to the arrival date or early departure: 30% of the total amount


for bookings between 01.09.2020 and 10.11.2020

---> Cancellations up to 14 days before the day of arrival: free of charge
---> Cancellation less than 14 days before arrival or early departure: 70% of the total amount.

 

Fro all other periods the standard cancellation policy is valid.



USEFUL INFORMATION:

 

  • In general, there is a safety distance of one metre between people, except for people from the same household. If this distance cannot be kept, you are requestet to wear a mouth and nose protection.
  • Shops, restaurants and bars may open from May 11th, provided that the safety regulations are observed.
  • No restrictions for busses and trains, they run at the usual frequency (with your South Tyrol GuestPass Algund you continue to travel free of charge)
  • Cable cars, museums and sights may open from 25 May.

Unique holiday moments in the Wiesenhof.

To the Hotel Coupons