For your safety

travelling safely

our measures for your safety

We are convinced: safety and well-being do not exclude each other. Cleanliness and hygiene are less a challenge for us than a standard.

If you wish, your room can also be additionally ozonated. In this case, please let us know a few days before your arrival.


For the latest information on the situation in South Tyrol and on arrival and return travel, please click here. 

https://www.suedtirol.info/en/information/coronavirus

 



 

 

arrival

Since 1 May 2022, hotel guests no longer need a Green Pass. Wearing a mouth-nose protection indoors is no longer compulsory, but recommended.

dining safely

For the duration of your stay, we will reserve a table for you in our dining room. Nevertheless, you are of course welcome to have breakfast on the terrace in the morning. Most of the dishes are served at the table. The members of our service staff wear mouth-nose protection.

We are very happy with our new large buffet room. It allows us to continue to offer all the beautiful, lovingly stocked buffets that our guests love so much. So far our guests have all been wonderful. The simple rule: "We all go to the buffet with mouth-nose protection and freshly disinfected hands" has worked out very well and we will continue to do so.

Cancellation policy:

Cancellation conditions:

  •     Cancellation up to 28 days before the arrival date at the latest: free of charge
  •     Cancellation up to 15 days before arrival: 40%.
  •     Cancellation at least 8 days before arrival: 60%.
  •     Cancellation less than 8 days before arrival: 70%.

always based on the total amount agreed for the stay.


In the following cases the reservation can be cancelled free of charge at any time:


  • legally ordered travel ban to enter Italy or to leave your place of origin.
  • quarantine ordered by the government on return from South Tyrol without the possibility of free-testing within 48 hours.
  • one of the persons travelling is infected with Sars-Cov2 (presentation of an official positive test result or medical certificate).
  • one of the persons travelling had contact to an infected person and is obliged to go into quarantine (presentation of the official quarantine certificate).


In the above cases, any deposit paid will be refunded after deduction of a processing fee of € 15,-.

 

 

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