For your safety

travelling safely

what we do for your safety

UPDATE 09.10.2020

South Tyrol is not affected by the new mask-regulation in Italy due to a provincial law.

In South Tyrol, there is no general obligation to wear mouth and nose protection, except in outdoor places where crowds of people can gather between 6 p.m. and 6 a.m.


Outdoors, a distance of one metre must be maintained between people who do not come from the same household. If this distance cannot be guaranteed, the nose and mouth must be covered.


Outdoor activities can be carried out if the minimum distance of one metre is respected. If this distance cannot be maintained, the mouth and nose must be covered. This does not apply to people living together.


A minimum distance of one metre also applies in closed rooms. If this distance cannot be maintained, then mouth and nose protection must be worn.

Guests from France, Great Britain, the Netherlands, Belgium and the Czech Republic require a negative covid test not older than 72 hours to enter Italy.


Details and information about our cancellation conditions can be found below.

 

safe arrival

  • Before your arrival you will receive an e-mail with the option of digital check-in. You will see: it is easy, fast and very comfortable! 
  • Before your arrival your room key will be cleaned and disinfected 
  • Dispensers for contactless hand disinfection are available in the reception area, at the entrance to the dining room and in the toilets.

safe stay

  • All rooms are disinfected after departure

  • Objects that cannot be disinfected regularly have been removed.

dining safely

  • There is no distance rule for guests who live in the same room or live in the same household. You don't have to wear a face mask at the table.
  • All buffets are open as usual. Two simple rules ensure your safety:

              ♥  Our guests go to the buffet with mouth-nose protection, freshly disinfected hands
              ♥  and comply with the distance rules

  • On request and for an extra charge you can also enjoy your breakfast on your balcony.

safe relax

  • Our large garden, the garden terrace and the park offer a lot of space to relax and unwind.

  • Massages and body treatments are possible. Advanced booking is recommended.

  • Indoor and outdoor pools are open
  • Saunas and relax room are open as well (to garantee a limited number of people we ask for prior reservation)

 

Covid-19 cancellation policy:

Due to Covid19 we chave changed our cancellation policy:

 


for bookings between 01.09.2020 and 13.12.2020

---> Cancellations up to 7 days before the day of arrival: free of charge
---> Cancellation less than 7 days before arrival or early departure: 70% of the total amount.
---> Should you be unable to travel because the borders are closed, this would be considered "force majeure" = no cancellation fee


For all other periods applies our standard cancellation policy.



USEFUL INFORMATION:

 

  • In general, there is a safety distance of one metre between people, except for people from the same household. If this distance cannot be kept, you are requested to wear a mouth and nose protection.
  • Shops, restaurants and bars are open, provided that the safety regulations are observed.
  • No restrictions for busses and trains, they run at the usual frequency (with your South Tyrol GuestPass Algund you continue to travel free of charge)
  • Cable cars, museums and sights are open.

Unique holiday moments in the Wiesenhof.

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